Last Updated: 21st December, 2025
1. Introduction Welcome to Terracotta (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website terracottawellness.co.nz and engage with our services, advertisements, and newsletters.
By accessing our website or signing up for our services, you consent to the data practices described in this policy.
2. Information We Collect We collect personal information that you voluntarily provide to us when you:
Register for contests, giveaways, or newsletters.
Book an appointment.
Contact us via email or phone.
The personal information we collect may include:
Name
Email address
Phone number
Date of birth (for age verification on treatments)
3. How We Use Your Information We use the information we collect to:
Send you marketing communications, such as newsletters, special offers, and new service announcements (via ActiveCampaign).
Process your entries into competitions and giveaways.
Schedule and manage your appointments (via Acuity Scheduling).
Deliver targeted advertising to you on platforms like Facebook and Instagram to suggest services relevant to your interests.
Improve our website and customer service.
4. Data Sharing and Third-Party Tools We do not sell, trade, or rent your personal identification information to others. We do, however, use trusted third-party service providers to help us operate our business. These parties agree to keep this information confidential.
ActiveCampaign: We use this platform to manage our email marketing lists and send emails to our subscribers.
Meta (Facebook & Instagram): We use Facebook tracking pixels to understand the effectiveness of our advertising and to show you relevant ads.
Acuity Scheduling: Used for booking management.
5. Cookies and Tracking Technologies We use “cookies” and similar tracking technologies (such as the Facebook Pixel) to track the activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
6. Data Security We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Your Rights You have the right to:
Unsubscribe: You may unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails.
Access/Delete: Request access to or deletion of the personal data we hold about you by contacting us directly.
8. Contact Us If you have questions or comments about this policy, you may email us at: trai@terracottawellness.co.nz, 9 Masefield Drive, Rolleston 7614