BOOKING

FAQ

General

How early should I arrive for my appointment?

Please arrive 15-20 minutes before your scheduled time to allow for check-in and any pre-treatment preparation. This helps ensure you get the full benefit of your service.

Cancellations made 24+ hours in advance are free; less than 24 hours incur a 50% fee, and less than 4 hours or no-shows are charged in full.

We recommend booking in advance to guarantee your preferred time and therapist. Walk-ins are welcome when availability allows but cannot be guaranteed.

We’ll ask about your preferences and health, explain your treatment, and make sure you’re comfortable. Then, just relax and enjoy!

Our gift cards and loyalty card are valid for 12 months from the date of purchased.

Massage

How should I prepare for my massage?

Avoid a heavy meal prior to your massage. Drink plenty of water will help your body flush out toxins. A warm shower can help loosen muscles and promote relaxation.

Wear whatever makes you comfortable. For oil massages, you can undress to your comfort level. We do provide disposable underwear, and you’ll be draped with a sheet or towel. For Thai massages, you’ll wear loose, comfortable pyjamas provided by us.

Your therapist may ask about your comfort and pressure preferences during the first 15 minutes. After that, we encourage you to relax and enjoy the quiet—but please feel free to voice any concerns at any time during your session.

It depends on your needs and lifestyle. Many clients find that a massage every 2–4 weeks helps maintain relaxation and ease muscle tension. We’re happy to recommend a schedule that works best for you.

We’ll chat with you about any health concerns during your first visit so we can tailor your treatment to keep you safe and comfortable. If needed, we may suggest checking with your doctor before certain services—your wellbeing is our top priority.

Absolutely! Just let your therapist know your preferences before or during the session—we’re here to make sure your massage feels just right for you.

Yes, initial commitment period of 3 months. Membership is automatically renewed unless cancelled. To cancel membership simply submit a written request 30 days prior to your next billing date.

Facials

What types of facials do you offer?

We offer a range of facials to suit different skin types and concerns—from deep cleansing and hydration to anti-aging and calming treatments. Our therapists can recommend the best one for you during your consultation.

Yes! Every facial starts with a brief consultation to understand your skin needs and customise your treatment. We recommend arriving 10–15 minutes early to allow time for this.

For general maintenance, once every 4–6 weeks is ideal. If you're addressing specific concerns like dry skin, pigmentation, or fine lines, we may recommend a more frequent treatment plan.

Chemical peels use gentle acids to exfoliate, brighten, and renew the skin. At Terracotta, we use natural peels from Theraderm Korea, with a range suitable for many skin types. Peels are safe when performed by trained professionals—some mild redness or flaking afterward is completely normal.

You may experience some redness, sensitivity, or mild peeling for a few days. We'll guide you through aftercare to help your skin heal and get the best results.

It’s best to let your skin breathe for 24-48 hours after these treatments. Avoid makeup, sun exposure, and active skincare during this time.

Yes, many of our facials are gentle and designed for sensitive skin. However, peels may not be suitable for all skin types—we’ll assess your skin before proceeding.

What types of facials do you offer?

We offer a range of facials to suit different skin types and concerns—from deep cleansing and hydration to anti-aging and calming treatments. Our therapists can recommend the best one for you during your consultation.

Yes! Every facial starts with a brief consultation to understand your skin needs and customise your treatment. We recommend arriving 10–15 minutes early to allow time for this.

For general maintenance, once every 4–6 weeks is ideal. If you're addressing specific concerns like acne, pigmentation, or fine lines, we may recommend a more frequent treatment plan.

Chemical peels use gentle acids to exfoliate, brighten, and renew the skin. At Terracotta, we use natural peels from Theraderm Korea, with a range suitable for many skin types. Peels are safe when performed by trained professionals—some mild redness or flaking afterward is completely normal.

Microneedling (collagen induction therapy) is a treatment that uses fine needles to stimulate collagen and improve skin texture, skin quality, and scars. It’s great for targeting fine lines, hyperpigmentation, enlarged pores, stretch marks and reduction of acne scars.

You may experience some redness, sensitivity, or mild peeling for a few days. We'll guide you through aftercare to help your skin heal and get the best results.

It’s best to let your skin breathe for 24-48 hours after these treatments. Avoid makeup, sun exposure, and active skincare during this time.

The number of sessions required varies according to each person’s skin type, the severity of hyperpigmentation and other skin concerns. Generally, 3 to 6 sessions spaced about 4 weeks apart are recommended for optimal results.

Yes, many of our facials are gentle and designed for sensitive skin. However, peels and microneedling may not be suitable for all skin types—we’ll assess your skin before proceeding.

Yes! Parents are welcome to book acne treatments on behalf of their teenagers to help them get the best skincare support.

Yes! We offer a specialised peel treatment designed to help clear and refresh the skin on your back.